Guarantee & refunds Terms of service Right of withdrawal Privacy & GDPR Data processing (DPA) Legal notice Disclaimers
AppUnblock ("we", "us") is a service operated by CodifyAI SRL, a company incorporated in Romania (registered seat: [registered seat — to be completed]; Trade Register no. [ONRC J-number — to be completed]; CUI/CIF 51174729). Contact: [email protected].
We diagnose App Store / Google Play rejection reasons, implement fixes for code-verifiable ("mechanical") blockers, draft reviewer reply letters, and provide written strategy for judgment-based rejections. We are a technical service provider, not a law firm and not an agent of Apple or Google.
You confirm you are the rightful owner/account-holder of the app and developer account. You will grant only the least-privilege, time-boxed access we request (you invite our account; you never share a password). You are responsible for the lawfulness of your app and its content.
We take least-privilege, time-boxed access using our own credentials, and we remove ourselves at job close. Any source code you send is stored encrypted, used only for your job, and deleted within 7 days of delivery. We persist no client secrets. Full detail in our security SOP.
You own your app, code, and store assets. On full payment, we grant you a perpetual licence to the fixes and written deliverables we produce for you. We retain ownership of our generic templates, playbooks, and methods (which contain none of your confidential material).
Governed by the Guarantee document. The Fix guarantee is limited to resolving the cited mechanical issue and is not a promise of approval. The Diagnosis and Pre-submit Audits carry no approval guarantee.
Withdrawal and proportionate cost (consumers). You have a 14-day right of withdrawal — see our Withdrawal / Cancellation Policy. If you expressly ask us to begin work during those 14 days and then withdraw before the work is fully performed, you must pay a proportionate amount for the work already provided, calculated on the total price agreed (Art. 14(3), Directive 2011/83/EU; OUG 34/2014). You lose the right of withdrawal once the service is fully performed, where performance began at your express request and with your acknowledgment of that loss (Art. 16(a)/(m)). If we did not give you this information or did not obtain your express request, you bear no cost and are entitled to a full refund (Art. 14(4)).
8.1 Nothing in these terms excludes or limits our liability where it would be unlawful to do so. In particular, we do not exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; or (d) any other liability that cannot be excluded or limited under applicable mandatory law, including the mandatory consumer-protection rights of consumers in their country of residence.
8.2 Subject to clause 8.1, and to the maximum extent permitted by law, our total aggregate liability for any and all claims arising out of or in connection with a service is limited to the fees you actually paid for the specific engagement giving rise to the claim.
8.3 Subject to clause 8.1, we are not liable for indirect, incidental, special or consequential losses, including loss of revenue, loss of profits, or any app-store removal, suspension, or non-approval decided by Apple or Google.
8.4 If you are a consumer, this clause does not affect your statutory rights — see clause 8A.
If you are a consumer, you have legal rights under the mandatory consumer-protection law of your country of residence — including, where applicable, the right to a remedy if a service is not carried out with reasonable care and skill or does not conform to what was agreed, and the right of withdrawal described in our Withdrawal / Cancellation Policy. Our commercial Guarantee and refund policy are offered IN ADDITION to those statutory rights and do not replace, exclude, or limit them. Nothing in these terms, the Guarantee, or the refund decision tree affects your mandatory statutory rights or your right of withdrawal, and nothing requires you to use the Guarantee instead of a statutory remedy. Where any term would otherwise limit a mandatory statutory right, that term does not apply to you to the extent of the conflict.
Nothing here is legal advice. We are not affiliated with, authorized by, or endorsed by Apple Inc. or Google LLC. See the Disclaimers.
Each party will comply with applicable data-protection law, including the GDPR (Regulation (EU) 2016/679). For personal data relating to YOU (your account, contact and billing data) we act as controller; our processing is described in our Privacy policy. Where you provide files or access containing personal data of your own end-users, you are the controller of that data and we act as your processor.
That processing is governed by our Data Processing Agreement under Article 28 GDPR, available at /dpa, which forms part of these Terms and applies automatically from the moment we begin processing such data — no separate signature is required, though we will execute a counter-signed copy on request. You warrant that you have a lawful basis for any end-user data you provide and have given any notices required under Articles 13–14 GDPR. Stripe processes your payment data as an independent controller, not as our sub-processor.
These Terms and any non-contractual obligations arising from them are governed by Romanian law and the EU law applicable in Romania.
(a) If you contract as a business (B2B): the competent courts at our registered seat in Romania have exclusive jurisdiction over any dispute.
(b) If you are a consumer: nothing in these Terms removes the protection of the mandatory provisions of the law of the country where you have your habitual residence, and nothing limits your right under Regulation (EU) No 1215/2012 to bring proceedings before the courts of your country of habitual residence, or to be sued by us only before those courts. The choice of Romanian law above does not deprive you of the mandatory consumer-protection rules of your home country (Regulation (EC) No 593/2008, Art. 6).